FAQs

Orders and Order Processing:

Why are there fewer items for sale on the website?

We recently moved from one warehouse to another, and cleaned out a lot of old inventory in the process. We will be adding additional categories to the website as we launch new products, so stay tuned. If you’re interested in new product launches, be sure to sign up for our mailing list at the bottom of the page.

I forgot to include an item on my order! Can I change my order after it’s placed?

This really depends on the time of day your order was originally placed and when you let us know that you forgot something. Email us as soon as you can, to info@momenta.com, and we’ll see if we can make the adjustment before the order is entered into our system and transmitted to the warehouse for fulfillment. If we’ve already transmitted your order, then we can’t make any changes.

How long will it take for my order to be delivered?

Generally, our warehouse can get an order packed and shipped within 48-72 hours after receiving it. Sometimes it’s faster and sometimes it takes an extra day or so. Our system will send you an email with tracking information once your order is packed and shipped.

How is my order shipped?

We generally ship orders to the 48 continental US states via Fedex Ground. We are currently not shipping to Alaska and Hawaii.

Do you ship internationally?

Right now, as we get our website up and running again, we are not shipping internationally. We have in the past and we look forward to adding on international shipping in the near future. When we ship internationally, you are responsible for all duties and taxes and you must work with the shipper on this. Usually our shipper will contact you with information about duties and taxes that you owe in order to clear the package through customs.

What is your return policy?

Our return policy is as follows: Any unopened or unused product can be returned at any time. Used items can be returned if defective. Please contact us at info@momenta.com if you need to return an item or if you have been shipped something that you feel is defective. 

Do you provide samples?

Not usually, but we do make exceptions sometimes. If you need a color swatch or other way of making sure something matches your needs, reach out to us via email @ info@momenta.com and we’ll do our best to help.

Do you have product giveaways?

Yes! Please sign up for our mailing list at the bottom of our web page. We announce giveaways pretty regularly on our weekly emails.
Please follow us on Instagram where we also have giveaways.
@brea_reese
@mymomenta

Where can I show my work?

Be sure to tag us on social media when you show off your work!
We would also love to have you join our online virtual gallery on facebook where we showcase people’s work using Brea Reese & Momenta products – with chances to win contests and prizes
https://www.facebook.com/groups/831167123957754/

What is your ‘Earn Money for your Feedback’ program?

We no longer run this program. In the past we sent out surveys asking questions about new ideas for products and crafting in general. Participants were gifted credit towards merchandise on our website and we often gave away gift cards as well. This evolved into our sister company, Avid Insights, which specializes in surveys for the retail industry. If you would like to join the Avid Insights Consumer Panel, please click here and scroll down to the bottom of the page.

The following products have been discontinued:

Art-C Wax Paste
Gilding Wax
Texture Paste
Texture Sand
Glossy Dimension Modeling Paste
Design and Print Labels, Boxes and Stickers have also been discontinued, but you can download templates here.

What are the small pieces of wood that come with the Brea Reese Canvases?

These are called Canvas Stretcher Keys.
Canvas stretcher keys are generally included with pre-stretched canvases to allow them to be stretched tighter if they have loosened with time or use.

Can you use a home printer to print on the waterproof paper?

Our waterproof paper is not advisable to use in a home printer. 
Some methods that would work on waterproof paper are screen printing, various forms of image transfer methods, or offset printing.